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Pharmacists Contribute to Increased Patient Satisfaction

Written by Communications and Marketing

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Patients who received focused attention from pharmacists during hospital stays expressed higher satisfaction, according to research presented at the ASHP’s (American Society of Health-System Pharmacists) 54th Midyear Clinical Meeting and Exhibition, which took place December 8-12 in Las Vegas…
…“Our Pharmacy Department was charged from our administrative senior leadership team to create innovative ways to impact patient satisfaction and hospital readmission, and subsequently we developed a pharmacist-driven service-line that would focus attention on patients and their medications and disease education,” says Katherine L. March, PharmD, BCPS, Clinical Pharmacy Specialist––Ambulatory Care, Methodist University Specialty Clinic, and assistant professor, Clinical Pharmacy, University of Tennessee. “This pilot service came to fruition without any additional hospital resources. Subsequently, our success with the program has prompted the hire of a Transitions-of-Care Pharmacy Specialist in an effort to expand these good works across our entire hospital.”

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