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Cybersecurity Tip of the Week – “Tech Support” calls – Hang up!


Ever get a call from someone claiming to be tech support, urgently needing your password to “fix” a problem? Beware! This is a classic phishing scam aimed at stealing your login credentials. the UTHSC ITS Service Desk, along with any other reputable tech support (from your bank, computer manufacturer, Microsoft, etc.), will never ask for your password over the phone.

Here’s the deal:

  • If it sounds fishy, it probably is. Legitimate tech support won’t call you out of the blue and demand personal information. If you’re unsure, hang up and contact the company directly using known numbers or websites.
  • Reset passwords yourself. Most websites offer secure password reset options through email or verification codes. No need to involve unknown callers over the phone.
  • Protect your logins fiercely. Treat your passwords like keys to your digital kingdom. Never share them with anyone, including “tech support,” no matter how convincing they sound.

Remember, a little caution can go a long way. By hanging up on suspicious calls and safeguarding your passwords, you can prevent these scammers from cracking into your online accounts.