Participants will learn to recognize early signs of escalation, identify communication barriers, apply empathetic communication techniques, and learn strategies to build confidence in responding calmly and effectively.
Learning Points
- Recognize signs of escalation and identify possible communication barriers
- Introduce compassionate de-escalation and discuss its principles
- Discuss strategies to de-escalate difficult situations
- Explore how to apply strategies in real-world situation
A trained Optum instructor will be on site (Zoom is available) for this event. You can register for this class in Kate — search Benefits Matter.
Wednesday, March 4, 10:30 – 11:30 a.m. (Central)
Location: 910 Madison, HR Training Room – 753