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How to Submit a Work Request to Facilities Using DASH

Written by ITS Communications

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Happy New Year!

You may now submit a work request order in DASH with these steps (these instructions can also be found with images and field definitions in TechConnect under Facilities: Submitting a Work Request in DASH):

  1. Start on the DASH Landing Page (Duo authentication may be required).
  2. Select the Maintenance Work Request UTK & UTHSC button to access your personal project/work request dashboard.
  3. Your dashboard defaults to displaying all project and work request submissions you have entered or requests that have been entered on your behalf.
  4. You can toggle the ‘Show All Requests’ button to ‘ON’ to display all project and work request submissions. This will be useful if you need to verify whether a submission has been entered for a specific asset.
  5. Select the ‘+ Add New’ button in the upper right corner to enter a new project or work request submission. This will open the ‘New Request’ dialogue box.
  6. You must change the campus from UTK to UTHSC.
  7. Scroll down to Submit the project or work request or to reset the ‘New Request’ dialogue box.
  8. When a project or work request has been submitted that may be chargeable, the status will be ‘Pending Approval.’ If the request does not need to be approved, it will be sent automatically to DASH Maintenance, where the Work Order is created for Facilities.  The status will change to ‘Open.’
  9. Click > beside the asset to see more information.
  10. Note the Work Order number that was created in DASH Maintenance for Facilities.
    1. Non-chargeable work requests will receive a work order number immediately.
    2. Chargeable work requests will receive a work order number once the approval has been completed.
  11. Check back in the portal for status updates, including:
    1. Open
    2. In-Progress
    3. Pending Approval
    4. On Hold
    5. Rejected
    6. Completed & Verified
    7. Closed
  12. Search box, Sorted By, Order By, and Show All Requests buttons at the top of the page allow the user to filter the work requests.

As an approver, how do I approve a work request?

To approve work requests, the approver will receive an email. They will log into the work request system and, at the top, click on the approver button at the top near the left. That will open the approver page, and then they will click on the approve or reject button. Once that is done, the work request is created.

To see details, the Approver can go into the Work Request by returning to the FACILITIES PROJECT/WORK REQUEST tab, and clicking on the pencil to the far right of the selected work request.  This allows the Approver to edit the information on the work request.  The Approver should validate the accuracy of the following fields:

  • Asset selected
  • Reason for Repair
  • Department – This is the department that will be charged for the repairs if request is chargeable.
  • Fund – This is the fund that will be charged for the repairs if request is chargeable.
  • Description

If the approver does not support the request or is not willing to pay for the request, the request can be rejected.  Return to the Approvals tab to approve or reject the work request.

For assistance or emergencies, please contact the Facilities Service Desk at 901.448.8888.