The facilitiessupport@uthsc.edu email address can be used to communicate concerns, request support, or seek information related to facilities. Please note this does not replace the work order/work request process, but it’s intended to provide a mechanism to follow-up and report on unaddressed facilities issues.
The email account is monitored daily by Finance and Administration personnel, who will collaborate with the Facilities team to address your requests. You can expect a response within two business days from a team member, who will acknowledge receipt of your message and begin working to provide the necessary information or follow-up.
When contacting facilitiessupport@uthsc.edu, please include a clear and concise description of the location and issue (e.g., building name, room number, specific area). Provide enough detail to help someone unfamiliar with your location understand the situation. Including photos is encouraged. If applicable, please reference any DASH Maintenance work request numbers for previously submitted requests.
Important: Do not use this email address to report emergencies requiring immediate attention. Urgent issues such as medical emergencies, hazardous materials incidents, or other public safety concerns should be reported directly to Campus Police Dispatch, available 24/7, at 901-448-4444.