Check out our RingCentral Quick Reference Guide for instructions on features.
Don’t see a feature you’d like to see listed? Let us know by entering a TechConnect ticket, and we will add it.
Ask RingCentral
RingCentral Support (including instructions and FAQs)
Printable .pdfs
Access RingCentral Training Videos
RingCentral has short, comprehensive video training available on the Get Started on MVP website.
Headsets may be purchased. See headset recommendations.
Getting Started on Your Phone
- Introduction to the RingCentral app
- Download and Install RingCentral (PC, Mac, Android, and iOS)
- Making Calls and Checking Voicemail
- Transferring Calls
- Adding Contacts
- Updating your Voicemail Greeting
- Forwarding Voicemail Messages to Email
- RingCentral App for Mobile Basics
Getting Started on Fax
Advanced Instructions
| Feature | Description |
|---|---|
| Starting a Conference Call in the RingCentral App | The RingCentral mobile app and the RingCentral app on your desktop or web browser let you start a conference call with multiple participants. |
| Configuring Important Settings in the RingCentral App | Set Your Notifications and Audio Preferences, Set Your New Message Badge Count, Configure Your Caller ID, and Update Your Emergency Address |
| Setting Your Phone Preferences | Setting Your Phone Preferences and Updating Your Availability Status |
| Calling Using the RingOut feature | Connects your calls using your incoming call carrier minutes instead of mobile data or Wi-Fi. |
| Using the Call Park Feature | Allows RingCentral app users to place a call in a Public Call Park location and have a different user pick up the call, by dialing the park location extension generated by the system. |
| Configuring Your Extension’s Call Handling & Forwarding Settings | Configure where to receive incoming calls in the RingCentral online account. |
| Configuring Custom Answering Rules for Your Extension | Performs specific call-handling actions based on your defined conditions. This saves you time and effort in reconfiguring the standard call handling settings, just to meet specific conditions. |
| Accessing Your Extension Settings | Conveniently change your extension’s user details, call handling, and greetings without having to re-enter your login credentials in the RingCentral online account |
| Using Call Flip | Lets you transfer or “push” a live call between your extension’s assigned call forwarding devices, including home phones, desk phones, and smartphones, without interrupting the call. |