A Copilot Agent is a specialized AI assistant built using Microsoft Copilot Studio that performs tasks, answers questions, and interacts with users based on a defined purpose. Think of it as a digital teammate that can be customized to fit a specific role—whether it’s helping customers, managing internal workflows, or automating repetitive tasks.
What Makes a Copilot Agent Unique?
- Purpose-Driven: Each agent is designed around a clear mission—like handling HR queries, guiding users through IT troubleshooting, or summarizing legal documents.
- Conversational Intelligence: It understands natural language, so users can interact with it like they would with a human assistant.
- Knowledge-Connected: Agents can be linked to internal data sources (SharePoint, websites, documents) to provide accurate, context-aware answers.
- Autonomous Capabilities: Some agents can perform tasks independently—triggering workflows, sending emails, or updating records without human intervention.
- Customizable Personality: You can shape how the agent communicates—formal, friendly, witty, or anything in between.