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At-home advocates help chronic ER users reduce drain on system

Written by Communications and Marketing

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Medicine in general and insurance companies in particular could save a bundle on their “super utilizers,” those really sick patients who tend be well-known in the ER, if they would remember how comforting it is to have a knowledgeable friend drop by the house and chat, especially in the days and weeks after being in the hospital. Dr. Jim Bailey, professor of internal medicine and preventive medicine in the University of Tennessee Health Science College of Medicine, was a lead researcher in a three-year study that looked at what happens when a nurse and a pharmacy tech visit super utilizers in their homes after discharge and advise and advocate for their care.

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