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UTHSC Welcomes Higher Education Resource Officer


The UTHSC campus will host Nneka Norman-Gordon, the Higher Education Resource Officer (HERO) for Tennessee, on Monday, July 7, from 9 a.m. to 4 p.m. UTHSC faculty and staff members are welcome to stop by her table in the lobby of the Madison Plaza.

The HERO position was created to improve the state government’s responsiveness to faculty, staff and employees of Tennessee’s higher education systems. Housed within the Office of the Comptroller of the Treasury, the HERO is available to assist all faculty, staff and employees navigate the higher education systems.

Specifically, the Higher Education Resource Officer can:

  • Assist with questions about the operational and financial workings of the higher education systems.
  • Respond to questions about the University of Tennessee system and the Tennessee Board of Regents system.
  • Assist informally in resolving matters between faculty, staff and employees and higher education systems and institutions.
  • Evaluate higher education policy for the General Assembly.

If anyone is seeking specific points of contact, information on procedures, or needs help in obtaining a response from the higher education system, the HERO can determine the steps necessary to respond to their needs. The officer also can help to resolve an issue within the system or a particular institution.

For more information, contact:

Nneka Norman-Gordon

Higher Education Resource Officer

James K. Polk Building

505 Deaderick Street, Suite 1700

Nashville, Tennessee 37243

Phone: (615) 401-7877

1-855-440-HERO (4376)

Fax: (615) 741-1551

Email: hero@cot.tn.gov

For more information about the office and related resources visit, www.HERO.tn.gov.