Optum – New Carrier for EAP and Behavioral Health Benefits


The EAP provides employees with both workplace and personal resources, emotional counseling and much more. — all at NO COST to members and their dependents. All services are confidential and available at no cost to you or your dependents.  Employees can easily access services by calling 855.437.3486 — available 24 hours a day, 365 days a year.

Members enrolled in health coverage also have behavioral health and substance abuse treatment benefits. You do not have to sign up to receive this benefit. Services generally include the following: Outpatient assessment and treatment, inpatient assessment and treatment, alternative care such as partial hospitalization, residential treatment and intensive outpatient treatment. You can learn more by visiting Here4TN.com or calling 855.HERE.4.TN (855.437.3486) any time, day or night, to speak confidentially with a trained professional for a referral or preauthorization.

Transition of care benefit from Magellan to Optum will be available between Jan. 1, 2017, and March 31, 2017. Available to members who are in active outpatient care with an in-network Magellan provider, but provider is currently out-of-network with Optum.

Claims will be treated as in-network between January 1, 2017, through March 31, 2017.

Call 855.HERE.4.TN (855.437.3486)  through January 31, 2017, to access the benefit.

Optum will work to recruit your provider, or will assist in finding an in-network provider.

Members in higher levels of care on Dec. 31, 2016, will be transitioned from Magellan to Optum to be managed as of Jan. 1, 2017.

Members will receive a welcome packet in December 2016 with more information.