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More Tips on Using the New Zoom HIPAA Upgrade


We had a lot going on with Zoom last week, including the new Zoom HIPAA upgrade.

Here are a few takeaways from the week:

  • This upgrade is mandatory, but easy to do – just follow these instructions.
  • This upgrade puts attendees in Waiting Rooms by default. Waiting Rooms are great for larger groups to ensure you know all attendees before letting them into the meeting, But, for smaller, regularly scheduled meetings, you can turn this option off by following these settings instructions.
  • Always set a password when scheduling meetings to keep your meetings safe!
  • Set meetings to mute all attendees on entry to cut down on crowd noise.
  • You must save your Zoom recordings locally, on OneDrive, or on SharePoint. For more information, please visit Mapping Your Zoom Recordings.

Having problems with the upgrade?

If your account reverts to a Basic account after performing the new Zoom HIPAA instructions, log off and log back into Zoom. Your account should be reset to a Licensed Pro account.

If previously scheduled meetings are requiring a passcode that you didn’t get up or acting odd in any way, resend the meeting invitation.

If you have any difficulties, please visit the Zoom webpage for more information or contact the Helpdesk at 901.448.2222.