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ITSM: The IT Service Catalog


Did you know that ITS offers more than 100 distinct products and services to you? Our new IT service site, coming next month, will list them all in one place called a service catalog.

The service catalog will provide the following benefits:

  • Actionability: Unlike our current IT service catalog, the new catalog allows you to request a service directly from its service page. Read about it and request it all in one place!
  • Faster service: Requests made from the service catalog will go directly to the appropriate technician, saving triage time and speeding delivery.
  • Transparency: Because the service catalog features comprehensive information about each service, it streamlines communication by eliminating the back-and-forth of asking questions to understand the offering. Everything you need is right there in the catalog, including links to related knowledge base articles. (More about the knowledge base next week.)
  • Optimization and continual improvement: The service catalog makes it easy to identify the most-used offerings and those that prove to be not so valuable – enabling ITS to enhance services and better align our resources where they can provide the most positive impact on the university and you.

Stay tuned as we tell you more exciting information about the new site over the coming weeks, including the name you chose for it and the date it goes live for you.

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