If you had a yacht, would you call it a dinghy? Or say LeBron James is just your average basketball player? Of course not, because both are so much more! Well, that’s how we feel about the folks who take your calls when you need technical assistance. They are the front door to Information Technology Services, your single point of contact for fixing issues, getting vital information, and fielding requests. They offer expertise, empathy, guidance, and calm when you probably feel a little lost, stressed, or are in a crunch. In other words, they provide more than just help – as you tell us all the time in surveys, they provide great SERVICE!
That’s why the Help Desk is now the Service Desk!
Our newly branded Service Desk will be there for you 7:30-5:30 pm CT Monday through Friday as always, working hand-in-hand with other ITS staff and the new IT service site that’s coming soon to meet your needs.
Stay tuned as we share more exciting information about IT service management (ITSM) and the new site, including next week’s name and logo reveal!
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