The Federal Trade Commission has released an alert on tech support scams. Scammers use pop-up messages, websites, emails, and phone calls to entice users to pay for fraudulent tech support services to repair problems that don’t exist. Users should not pay or give control of their devices to any stranger offering to fix problems.
NCCIC (Natinal Cybersecurity and Communications Integration Center) encourages users and administrators to refer to the FTC Alert and the NCCIC Tip on Avoiding Social Engineering and Phishing Attacks for more information. If you believe you are a victim of a tech support scam, file a complaint at www.FTC.gov/complaint. If it involves a UTHSC owned device, or it occurred on campus, contact the ITS Help Desk at 901-448-2222.