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How to Check Your TechConnect Ticket Status

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You have submitted a TechConnect ticket for service – now what?

An email notification is sent after your ticket submission and every time the ticket is updated.

But did you know you can check the status of your request(s) at any time by clicking on the My Requests button on the TechConnect home page?

When you click the My Requests button, you see any new, in progress, and on-hold tickets by default:

  • See details of a specific ticket by clicking on the ticket title.
  • Add Comments by clicking on the ticket title (but you can also reply to emails to add a comment).
  • Withdraw the ticket if you no longer need service (click on the ticket and click the Withdraw Request button).

Still have questions about TechConnect? Reach out to our Service Desk at 901.448.2222!