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Got a New Phone and Need Help with Duo?


When you get a new phone, you need to restore your Duo account to that new phone by following these simple instructions:

  1. Once you have your new phone, go to 2fa.utk.edu/restore
  2. Log in with your NetID and password and additional verification information.
  3. Select one of the Duo methods to log in.
    1. Call Me: Call the cell phone number already registered.  Select 7 to approve.
    2. Enter a Passcode: Select ‘Text me new codes’ to receive an SMS message with new temporary codes to the phone number registered.
    3. Send Me a Push (only if you have access to your old device).
  4. IMPORTANT Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ and follow the instructions.

If you have any issues, contact our Helpdesk at 901.448.2222.or at helpdesk@uthsc.edu for assistance.

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